Front Desk Receptionist, 3rd shift

The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents' requests and needs upon entering the community or building.

The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Greets residents/guests upon entry, and respond to requests, questions, and any other needs.

• Documents issues or transactions as needed.
• Develop an understanding of Association policies and requirements.
• Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.
• Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
• Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
• Dependent on shift, maybe required to handle overnight activities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

~1+ years of administrative or hospitality experience preferred.

Excellent customer service skills including strong conflict resolution and de-escalation techniques.

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
• Multiple language fluency is desirable but not necessary.

• Easily navigate the property/building as required to meet the job functions.
• Extensive use of fingers for typing and visual use of the computer monitor.
• Handle, grasp, and feel objects and equipment.
• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.