Head of Operations & Business Management

Operations Supervisor
To transform lives through love and service.
The Operations Supervisor is responsible for supervising employees providing case management and housing services for persons who are literally homeless, for whom rapid rehousing has been identified as an appropriate response to end their homelessness and who have been prioritized by the Coordinated Entry System. The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals. Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.
Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time.)

Coordinate outreach activities with other programs internally and externally.
Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
Review and approve housing stability plan and monitor other service plans as appropriate.
Review case files of clients to ensure contract compliance and quality assurance.
Coordinate PQI activities including staff meetings, case review, satisfaction surveys and related tasks.
Assist Operations Manager with administrative tasks related to operations.
Conduct annual Job Performance Appraisals of assigned staff.
Train staff in policy and procedures, completion of forms and data collection.
Be able to present to community groups, landlords and other stakeholders about the program, the agency, and specific related topics.
Gather and evaluate staff performance and provide aggregate reports as requested
Evaluate and identify training needs for assigned staff.
Comply with all applicable training requirements.
Comply with all company safety, personnel and operational policies and procedures.
Comply with work schedule to ensure effective operations of Agency programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
Flexible work schedule including evenings, nights, weekends, and holidays
Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website.
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

Have basic knowledge of homelessness, mental illness, and substance abuse
Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
Ability to form partnerships in the community and seek out community resources
Strong organizational, time management and data management skills
Strong computer skills
Ability to provide customer service to difficult populations
EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

This position requires a minimum of a bachelor's degree in social work or related field. Experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis may be substituted for required education with the approval of the CEO.
Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
Must have a valid driver's license as this job requires driving company vehicle
Health Insurance

• Life insurance
• Dental Insurance
• Short- and Long Term Disability
• 13 Paid Holidays to include Employee's birthday and Date of Hire
• Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes.