Head of Operations **URGENT**

As the Supervisor of Operations, you will oversee the day-to-day operations of one of Sollis Health’s concierge emergency facilities. You will be responsible for ensuring smooth day-to-day operations and that Sollis members receive exceptional service and care. You will work on the Operations management team and lead the daily activities of the center.

40 hour work week with alternating weekends, 9a - 5p

Supervise the performance of clinic staff including Front Desk Coordinators, Patient Care Associates, Radiology Techs, Lab Specialists and other support staff and provide performance reviews and corrective action plans as needed.

Oversee workflows for the front desk, lab, radiology and general patient flow throughout the clinic.

Act as the primary point of contact for any patient or employee concerns escalating to the senior Operations leadership team as needed.

Assist in maintaining inventory of supplies for the site partnering with Nursing leadership to ensure all items are stocked.

Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site.

Facilitate a culture high-quality patient experience through exceptional and responsive encounters with Sollis members.

Partner cross-departmentally with peers and leaders to increase efficiency and to provide high-quality services.

Train new and existing staff on updated and new company policies.

Assess and manage vendor relationships and negotiate cost effective contracts

Lead team meetings and in-service training.

Bachelor's degree required

3+ years of relevant experience in a professional environment required, preferably within healthcare, startup, or related company.

Ability to treat confidential medical information with care and discretion.

Solid organization/time management skills.

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues big or small with expert concierge care anytime, anywhere.

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