Head of Programme Management

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Comprehensive Medical/Dental/Vision Benefit Packages
Paid On-the-Job Training
Tuition Reimbursement
Flexible Schedules
Retirement Savings Plan

The Program Director assumes shared responsibility for leadership, vision, direction, and daily supervision of one or more program(s) designed to serve young adults through geriatric individuals with chronic mental illness and co-occurring disorders. Ensures implementation of responsible clinical and management practice congruent with Agency mission, which result in a high-quality service to consumers and sound fiscal management.

Quality Improvement: Assists with assessing all aspects of consumer care including, records/documentation, quality of service, outcomes, risk management and consumer surveys and assures all standards are met or exceeded. Written Communication: The ability to express oneself clearly in business writing.

• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Managing Performance: The ability to take responsibility for one’s own or one’s employee’s performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
• Work Organization/Time Management: Organizing one’s own work activities and using personal time management techniques to meet deadlines. ESSENTIAL FUNCTIONS AND PERFORMANCE STANDARDS:
• * Guides staff in the development, implementation, and evaluation of client treatment plans.
• Monitors the delivery of service to consumers and evaluates the quality of services to ensure services are being delivered in a consistent, flexible and responsive manner.

# SUPERVISION

• Assures all staff participate in a thorough orientation as well as attend all necessary training and retraining.
• Provides and documents regular clinical and administrative supervision to staff according program requirements. Escalates performance deficiencies through the progressive disciplinary process to medicate /resolve in timely manner.
• Ensures all employment documentation, including credentialing and privileging paperwork is submitted to the Human Resources Department on a timely basis.
• Prepares all payroll processing records on a timely basis.
• Educates staff in topics of managing symptoms and stressors, psychiatric medications, co-occurring disorders, such as substance abuse (if needed), and skills and knowledge required to transition consumers to more independent living.

#* FACILITIES AND MAINTENANCE

# Maintains and repairs facilities and equipment (*if indicated).

#* FINANCIAL MANAGEMENT

# Monitors expenses and all internal financial systems.

#* PROGRAM OPERATIONS

• Ensures Programs are in compliance with all regulatory, licensing, accrediting and agency requirements.
• Assists in the development of implementation of a program and regional strategic plan.
• Ensures that program records (including clinical) are clear and thorough, and meet the reporting standards including timely submission, of the various internal and external regulatory agencies assuring all deadlines of the required documentation are met.
• Maintains census as specified in the program's provider contract.
• Performs all job-related duties and individual performance goals as assigned by supervisor.

Bachelor's Degree in education--counseling, rehabilitative counseling, social work, clinical psychology or closely related discipline. Certain programs including but not limited to Intensive Community Residential Treatment may require enrollment and or completion of Master’s degree in a human services. VA crisis programs requires LCSW or LPC.

PRE-EMPLOYMENT WORK EXPERIENCE:

Two year behavioral health experience in community support programs serving chronically mentally ill adults is required. Previous management experience is preferred. Computer literacy including past experience with keyboarding, email, internet and computerized health record systems is desired.