Senior Claims Processor- Remote

Claims Specialist
Claims Specialist to join our branch office located in San Antonio, TX. As a respected specialty insurer with 11 branch offices across 10 states, BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil & gas.
This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other BITCO offices and offsite locations.
We care deeply about our people, partners, and customers. Join the BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, BITCO offers the platform and challenge you have been looking for.
This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Liability (Commercial Auto, Commercial Property, Construction Deficit, and General Liability). This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.
Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
Prepare reservation of rights letters, nonwaiver agreements, and coverage disclaimers to address claim coverage issues
Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
Investigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
Provide proper documentation and reporting of investigation and claims handling activities
Negotiates, including through mediation, arbitration, or other court-supervised settlement efforts, settles, and resolves claims with claimants, insureds, and their lawyers; provides appropriate claims resolution documents
Maintain a working knowledge of regulatory and jurisdictional requirements
Provides direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
Coverage Review – interpreting policies, agreements and disclaimers
Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
Claims Administration – Reports, review reserves, compliance knowledge of laws and procedures
Claims Settlement – Preparation of disclaimer letters, releases, and proof of loss statements; participation in legal court proceedings when necessary

Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
Must be able to travel between different off-site locations or overnight in an expeditious manner
Experience in handling liability claims in one or more of the following states: Generous paid time off, plus 12 paid holidays annually

• Comprehensive health coverage, including medical, dental, and vision plans
• Company-paid life insurance equal to 2× annual salary
• Company-paid short-term and long-term disability coverage
• Ongoing education, training, and professional development opportunities
• Support for industry certifications and insurance designations, including financial assistance
• Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
• Opportunities to give back through corporate philanthropy and community service initiatives
• Optional benefits including travel, commuter, and pet insurance