Head of Sales & Business Operations

Help define the future of learning.
Udemy is an AI‑powered skills acceleration platform built to help people and teams grow. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. This hybrid position requires two days per week in the office at the nearest hub.

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.

Cross‑Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.

Strategic & Analytical Thinking: You are highly data‑driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

Act as a strategic partner to NAMER Sales leadership, translating business goals into operational plans that drive performance and revenue outcomes.

Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.

Analyze sales performance to identify trends, risks, and opportunities; Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.

pipeline calls, QBRs) to create accountability, visibility, and consistent execution.

Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.

Identify and implement process improvements, tools, and automation to increase efficiency and scalability.

Support strategic initiatives that improve sales productivity, deal execution, and overall performance.

6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.

Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.

Experience with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.

Experience supporting territory planning and coverage models.

Proven ability to partner with senior Sales leaders and influence decisions through data.

Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. J-18808-Ljbffr BEDI Partnerships