Principal, Engineering Services

Product Development Engineer

Oversee a team of Product Development Engineers, guiding them to achieve quality and new item creation goals. Develop a pipeline of projects focused on enhancing quality and generating warranty savings to meet key performance indicators (KPIs). Collaborate with the Sourcing team to align resourcing strategies that improve product quality and cut warranty costs. Manage all tool repair and service centers throughout North America, partnering with both internal and external facilities to advance quality initiatives and shorten turnaround times. Strong written and verbal communication skills are essential for effective interactions with field staff and customers.

Use tensile, torque, hardness, and other lab equipment to validate performance and reliability for both new and existing tools.

Lead the Engineering team to achieve product quality and warranty reduction KPI targets

• Create a tracking funnel for all warranty and quality projects
• Manage the performance of internal and external repair centers to meet KPI targets
• Travel to repair centers to review quality processes
• Acquire specifications/drawings/testing/application data
• Assist with the creation of equipment design, manufacturing and test specifications
• Perform Product testing on new and existing tools
• Internal lab testing
• 3rd party external testing
• Field testing
• Perform data analysis for new and existing warranty agreements with suppliers
• Attend supplier review meetings and provide Engineering and Quality feedback to the scorecard
• Respond to Customer Service requests for engineering and quality expertise through the Epost-it process
• Author field communications for quality related concerns

Exceptional data analysis skills

• Experience with material testing equipment
• Automotive industry experience
• Hands-on automotive repair experience both mechanical and electrical
• Prior manufacturing quality experience
• Formal problem-solving training and successful execution of its tools
• 10% travel or less. May include one international trip per year
• Current passport

Measures of Performance:

Customer Service Response Times

On-Time Delivery of Product Development Projects

S. in Mechanical Engineering

• Minimum three years' experience in material testing and comparison to industry standards
• Experience with SolidWorks 2D print creation and 3D modeling
• Hands-on automotive experience with an excellent working knowledge of automotive tools
• Database / Business Intelligence System Query Writing and Analysis
• Proficient with Microsoft office Suite (Specifically Excel and Access)