Banking - Senior Loan Processor

The Senior Processor serves as a lead role within Mortgage Operations, responsible for guiding a team of loan processors to deliver timely, accurate, and compliant loan files. This role acts as a key liaison between processing, underwriting, closing, and leadership, driving operational efficiency, file quality, and service excellence while fostering team development and performance.
Consistent delivery of high-quality, compliant loan files for self and processing team
Timely progression of loans through the pipeline aligned with milestone expectations
High satisfaction levels among customers, loan officers, internal partners, and vendors
Guide, coach, and strengthen a team of Loan Processors
Conduct regular pipeline reviews
Work with Ops Manager to develop ongoing training, mentoring and support on guidelines and systems
Foster a high-performance, collaborative team environment
Monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone. Act as escalation point for complex loan scenarios and borrower/loan officer/vendor issues
Partner with internal leadership to quickly resolve conditions and help loans move to closing
Assist processors with structuring of loan files and direct to resources
7+ years of mortgage processing experience

• Mortgage experience in a banking environment is a plus
• Strong leadership and coaching skills
• Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.

S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category.