Head of Operations & Business Management

Director of Operations - DoubleTree, Charlottesville VA

About this position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Director Of Operations for the DoubleTree by Hilton Hotel Charlottesville, Charlottesville, VA 22901

Job Purpose :

Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.

Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.

Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.

Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.

Execute and promote an accident prevention program to minimize liabilities and related expenses.

Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

Assume the responsibilities of the General Manager in his/her absence.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Requires advanced knowledge of the hospitality and business management fields.

Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

A salary range of $70,000 to $80,000 for a proven, accomplished

Team Driven and Values Based Culture

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Referral program

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