Head of Programme Management

Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously improving a cohesive, unified, and repeatable onboarding program for Burroughs’ technical workforce. This role sits within the Training organization and plays a critical role in accelerating speed to competency and confidence for new hires supporting Burroughs-serviced and installed products. This individual will leverage AI-enabled learning technologies, content curation and data-lake strategies, augmented reality (AR), and mentorship-style shadowing models to modernize onboarding across field service, technical support, and product-centric roles. Build structured onboarding journeys that blend digital learning, instructor-led or virtual sessions, mentorship-style shadowing, and hands-on labs and simulations.
Ensure onboarding content progresses logically from foundational knowledge to job-ready execution.
Leverage AI technologies to surface relevant onboarding content contextually, reduce time spent searching for technical information, and improve learner confidence during early field assignments.
Partner with relevant teams to aggregate technical content into a centralized, searchable knowledge data lake.
Apply metadata, tagging, and taxonomy standards to ensure content is discoverable and continuously usable.
Content Curation & Knowledge Consolidation Identify and inventory all pockets of technical content across the organization.
Curate, normalize, and structure content into a single source of truth for onboarding and early-tenure support.
Establish governance for content quality, ownership, and lifecycle management.
Augmented Reality & Experiential Learning Incorporate augmented reality (AR) and immersive learning approaches to support equipment familiarity, installation workflows, and maintenance and troubleshooting procedures.
Collaborate with SMEs and vendors to align AR use cases to real-world field scenarios.
Create structured shadowing plans, observation checklists, and skill validation milestones.
Ensure consistency and quality across regions while allowing for local operational nuance.
Use data and feedback to continuously refine onboarding pathways and learning assets.
Education & Experience Preferred Qualifications 2-5 years' experience supporting field service, ATM, POS, smart safe, robotics, or unattended technology environments.
Familiarity with AR/VR learning platforms.
Experience aligning onboarding outcomes to service or customer performance metrics.
Ability to translate complex technical information into structured learning pathways.
Data-driven decision making and continuous improvement mindset.
Physical Requirements & Working Conditions This is a largely sedentary role requiring use of typical office equipment such as a computer, laptop, and phone.
Office-based position.

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