Service Person

Summary A Member Services Representative is responsible for providing, via telephone contact, a wide variety of Credit Union services to members, including transactions, disseminating information, problem resolution, and applicable product/service suggestions.

Savings Accounts Informing members of general information concerning savings accounts and credit union membership.

Initiating process to open new savings accounts for members and starting payroll deductions if requested.

File maintaining savings accounts as necessary.

Initiating and completing, if time allows, any research dealing with savings accounts.

Taking requests for savings statement copies and initiating charge for that service if applicable.

Helping with any miscellaneous request by member.

Checking Accounts Informing members of general information concerning checking accounts.

Initiating process to open new checking accounts with ATM/VCC, overdraft protection and payroll deductions if requested, including pulling credit reports, talking to supervisor for approval and typing new membership cards.

Quoting and explaining checking account activity to members and assisting with general problem solving concerning checking activity and balancing of checkbook.

Transferring funds to and from checking account at member's request.

File maintaining checking accounts as necessary.

Helping with any miscellaneous request by member.

Loans Having the ability, through general understanding, to provide member with limited information regarding all types of loans including: annual percentage rate, repayment schedules, cost of credit life and disability insurance, and the loan process.

Processing Home Equity, Designer Loan, and Line of Credit advance requests and discussing payments, insurance, and payroll deductions.

Savings Certificates and IRA Accounts Having the ability, through general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity.

VISA Processing transfer of VISA payment from member's accounts.

Informing member of general information regarding VISA accounts.

Initiating process to send member VISA application and explaining review process.

Online Banking, Bill Pay, A2A and P2P Giving member general information on process and features.

Aiding members in new Online Banking enrollment.

Resetting passwords and unlocking accounts.

Developing proficiency in the Client Central Workstation platform to: Troubleshooting card and transaction issues.

Adding travel, general denial and internet transaction exceptions.

Resolving fraud cases in Case Tracker and making notes.

Additional Responsibilities Process Check By Phone loan payments through SWBC.

Provide general information on promotions, contests and Credit Union happenings.

Educational And Work Experience Requirements High School Diploma or Equivalent.

Other Job Qualifications Excellent verbal communication skills for telephone member contact.

Employee will be in an office environment (well-lighted, heated, and air‑conditioned) typically stationed at a desk or table. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compliance and Equal Opportunity All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union's policies and procedures related to the SAFE ACT. This includes an obligation on the employee's part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

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