Head of Service Management

101140 1220 S 10th, Pasco, Washington 99301 TruGreen accepts applications on an ongoing basis.

We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. Position Overview Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.

Responsibilities Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.

Ensures diplomacy concerning customer service-related concerns.

Coaches and develops lawn specialists and trainees.

Works with other managers to identify ways to reduce customer cancellations.

Recruits, interviews and selects personnel needed to efficiently staff the service function.

Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.

Supervises a team of technicians to ensure service (production and sales) goals are met.

Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Expedites workflow by coordinating the sharing of information between customer and field technician.

Prepares work schedules and assigns and monitors duties to service personnel for efficiency.

Prepares composite reports from individual reports of subordinates.

Conducts daily and weekly management meetings.

Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.

Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files.

Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

2+ years of supervisory management experience required.

Bachelor’s degree and sales experience preferred.

Requires extensive local travel.

Valid, permanent driver’s license from state of residence.

Current liability auto insurance required.

Knowledge, Skills, and Abilities Excellent verbal and written communication skills Ability to communicate effectively at all levels of leadership and with front line staff Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals Excellent time management skills Practical knowledge of service industry and experience in developing and executing sales plans Business process analysis skills Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: Sit or stand Walk on uneven surfaces or climb stairs for an extended period of time Use hands and arms to handle, feel or reach Speak and hear Use vision abilities for close, distance, color, peripheral, depth, and focus Lift up to 50 lbs independently Push and pull equipment Occasionally required to: Stoop, kneel, crouch or crawl Noise level Moderate to loud Adverse Conditions Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions Subject to exposure to animals and insects Regularly exposed to chemicals using appropriate safety equipment Occasionally work near mechanical or moving parts Ability to speak, read and write fluently in English is required. Pay Ranges $57,733.00 - $96,220.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. An employee’s pay history will not be a contributing factor where prohibited by local law.

Benefits In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans.

Diversity and Inclusion TruGreen is committed to Diversity and Inclusion.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

California Residents When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. TruGreen performs pre-employment testing. We offer growth, both for your career and your community.