Customer Service Officers

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
University Staff
Medical Office Assistant
Do you enjoy helping people and their pets? Then a place on the client services team at UW Veterinary Care is for you! Join the hospital client services team and experience working with a fantastic group of kind and supportive colleagues in a culture that promotes employee growth and learning.

Obtains and prepares documents for patient admissions and appointments
Schedules appointments, takes deposit information as needed, maintains service calendars, addresses issues and inquiries, provides clients with information about upcoming appointments and handles appointment cancellations and/or reminders
Receives, submits, and responds to client and referring veterinarian inquiries according to hospital policies and procedures
Logs and distributes incoming correspondence and faxes to appropriate patient accounts and service personnel
Maintains electronic and paper medical records
Provide exceptional customer service to clients, clinicians, and staff of UWVC to optimize communication and patient care
Act as point person for triaging and scheduling for designated service areas
The anticipated schedule for this vacancy is Monday through Friday, from 8:00am to 5:00pm. Occasional on-call and holiday hours may be required.
Serves as first point of contact for all incoming calls to UWVC by answering calls in hospital client services (10%)

• Assesses patient's situation for designated service areas and, based on client interactions, follows hospital protocols to triage calls appropriately (10%)
• Receives, submits, and responds to inquiries according to established policies and procedures (10%)
• Prepares documents for patient admissions and appointments (10%)
• Provides day-to-day operational support to medical work unit personnel (30%)

School of Veterinary Medicine
Client Services
The starting hourly rate for the position is $19.00 (but is negotiable based on experience and qualifications).
UW Veterinary Care offers competitive wages (including night and weekend differential, if applicable), outstanding employee benefits ample paid time off financial support for continuing education and pursuing specialty certification, referral bonuses, an annual shoe allowance, and a yearly provision of hospital-branded clothing
Ability to operate telephone, computer, copy machine and fax machine
Able to stand in medical record aisles and reach up or down for records, and occasionally to use a step stool to reach high records
At least 1 year of phone reception or customer service experience
At least 1 year of experience working with medical records
Background in medical terminology
Strongly prefer advanced customer service skills, problem solving abilities, and attention to detail

Education:
High School Diploma Required
Begin the online application process by clicking the 'Apply' button. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
Human Resources Support: Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. please contact the University of Wisconsin Police Department.