Head of Project Management and Client Services - Remote

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.Job DescriptionCore ResponsibilitiesFollowing PMBOK (Project Management Body of Knowledge) standards, you will manage the full project lifecycle from Initiation through Closing.Project Integration & PlanningMaster Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.Operational Workflow: Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.Accountability: Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.Initiate, generate, and maintain detailed project schedules (WBS). Execution: Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.Financial & Cost ManagementBudgeting: Maintain project budgets encompassing both labor and capital expenditures.Performance Metrics: Monitor financial objectives including revenue recognition, margin health, and cash flow.Cost Analysis: Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.Risk & Quality ManagementRisk Assessment: Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.Issue Escalation: Promptly alert management of significant risks or problems and prepare actionable recovery plans.QA Compliance: Ensure all projects adhere to Motorola Solutions’ designated standards and Quality Assurance processes to ensure mission-critical reliability.Communications & Stakeholder ManagementPrimary POC: Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.Customer Relations: Establish and nurture relationships with customers and channel partners.Facilitation: Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.PMP and/ or Certified Associate in Project Management (CAPM) are strongly desired.Experienced with Public Safety communications systems is considered an asset.Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.Experienced with project risk assessment and risk mitigation strategies.Must be able to work collaboratively with regional and territorial management.A Master's Degree is considered an asset.Travel:This position requires approximately 50% travel within the Southeast region. Target Base Salary Range: $110,000 - $120,000Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. LI-BA1#LI-REMOTE#ONSITE#HYBRIDBasic RequirementsBachelor's Degree with 3+ years of experience in project management OR 5+ years of experience in project managementMust be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Legal authorization to work in the U.Employer work permit sponsorship is not available for this position.Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. North Carolina Remote Work; New York Remote Work; Florida Remote WorkType: Full time