Service Engineering M

Professional Services Engineer

Status: Regular, Full-Time
Location: Remote
The Professional Services Engineer addresses various aspects of workflow, staffing, budget allocation, scheduling, and execution of assigned projects. The Professional Services Engineer is responsible for the engineering and technical disciplines of ongoing projects and will establish inspection criteria for the proper implementation of all the elements of a project.

We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Define project requirements, scopes, and deliverables.
Design, develop, and implement IT infrastructure, systems, and software solutions based on project requirements.
Troubleshoot and resolve complex IT issues that arise during the project lifecycle.
Ensure compliance with security policies, regulatory requirements, and best practices.
Create and maintain technical documentation, including system architecture diagrams, configuration guides, and user manuals.
Collaborates with project staff to create a strategic action plan and cost estimates of materials, time, labor, and other resources required to complete the project.
Facilitates and contributes to the development of project plans and designs.
Recommends and/or analyzes materials, equipment, and practices used in the project.
Assesses the competence, capabilities, resources, and financial status of vendors.
Oversees the progress of the development project.
Compares the actual cost of a development project to estimates.
Must have excellent high-level engineering skills.
Customer oriented, solid business acumen and excellent communication skills.
Proven track record of performance against goals year over year.
Knowledge of IT best practices and ability to use best judgement to service clients' needs.
Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
Strong relationship building skills with customers and business partners.
At least five years of experience in project management, engineering, systems design, or other related fields.
Advanced experience supporting, deploying, configuring and best practice in Azure, AWS, SharePoint.
Advanced experience with server and networking hardware.
Advanced experience with supporting, deploying and configuring networking equipment, firewalls, switches.
Proficient with Microsoft Office Suite or related software.
Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)

• FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
• $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
• Paid holidays
• Retirement plan (401K)
• Professional training & development opportunities

Position may require travel: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting computers; running network cables; connecting and testing networking; traveling to client sites; Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.