Senior Claims Processor- Remote

Senior Claims Specialist, Workers' Compensation
BITCO Corporation is seeking a Senior Claims Specialist, Workers' Compensation to join our regional office located in Pasadena, CA. As a respected specialty insurer with 11 branch offices across 10 states, BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.
This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other BITCO offices and offsite locations.
We care deeply about our people, partners, and customers. Join the BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, BITCO offers the platform and challenge you have been looking for.
This role manages California Workers' Compensation claims overseeing the full claim lifecycle from initial coverage and compensability determinations through investigation, reserving, evaluation, and resolution. The position ensures timely and effective claim handling in compliance with company standards and regulatory requirements, while delivering a high level of service to internal and external business partners. Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
Investigate claims, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
Provide proper documentation and reporting of investigation and claims handling activities
Negotiates, including through mediation, arbitration, or other court-supervised settlement efforts, settles, and resolves claims with claimants, and their lawyers; provides appropriate claims resolution documents
Maintain a working knowledge of regulatory and jurisdictional requirements
Provides direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
Claims Administration – Reports, review and set accurate and timely reserves, compliance knowledge of laws and procedures, including lost time, serious injury, and litigated claims
Litigation management – work with defense counsel and experts to resolve litigated claims

Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
Must be able to travel, potentially overnight
Generous paid time off, plus 12 paid holidays annually

• Comprehensive health coverage, including medical, dental, and vision plans
• Company-paid life insurance equal to 2× annual salary
• Company-paid short-term and long-term disability coverage
• Ongoing education, training, and professional development opportunities
• Support for industry certifications and insurance designations, including financial assistance
• Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
• Opportunities to give back through corporate philanthropy and community service initiatives
• Optional benefits including travel, commuter, and pet insurance