Head of Client Support Services

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Hard Services Manager - JLLWhat this job involves: The Hard Services Manager will be both a strategic and tactical position to assist the Sr. Facility Manager in the management and operation of the properties as directed by the clients and in accordance with the standards and procedures of JLL. Our goal is to provide our clients with the highest level of client service available.Primary responsibility is to manage the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety equipment and systems.Understands the engineering design and operational aspects of building systems and equipment and ensure building systems are maintained to an industry reliably and efficient state.Foster a culture of proactive behavior by inspecting buildings and all related infrastructure for preventative repairsManage operations, maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, and Building systems.Develop strong partnership with client through trust, actions and resultsAssist in preparing and executing annual property budgets. O. system and MRO stockroom operations.Assist in negotiating service contracts under the direction of the Facility Manager.Ensure all managed sites are operating according to state and local building codes as well as site specific SOP and guidelines.Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and resultsInterface with facility manager on construction activities such as tenant renovation and capital projectsRequired Qualifications:BA/BS in Engineering, related discipline or equivalent facilities experience and training.6+ years of technical experience in all aspects of building engineering with a strong background in technical aspects of HVAC, plumbing, electrical equipment, repair and maintenance and overall system design and application. Extensive building systems knowledge, preferably with CMMS, BMS and controlsClient service-oriented attitudeExcellent verbal and written communication skillsStrong organizational and prioritization skillsAdvanced computer and office software skillsPreferred Qualifications:Familiarity with GMP, FDA regulations, ISO standards, and other compliance frameworks governing life sciences operationsLocation: Location:On-site -South San Francisco, CAJob Tags:Life ScienceIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: South San Francisco, CAType: Full time