Head of Recruiting & HR

Human Resources DirectorOrlando, FloridaJob DescriptionThe Director of Human Resources is a senior HR leader responsible for providing strategic and operational leadership across the Human Resources function, with a strong emphasis on employee relations, HR business partnership, compliance, investigations, and workforce support across a multi-state environment. This role partners closely with executive leadership and operational leaders to advise on complex employment matters, strengthen manager capability, support employee engagement, and ensure consistent application of policies, procedures, and employment practices. The Director leads and develops a team responsible for employee relations and HR support, while also helping build scalable HR infrastructure, including policies, procedures, audits, controls, and compliance practices. Duties and FunctionsEssential Functions and Basic DutiesCorporate Human Resources and Employee Relations Leadership: Provides senior-level leadership and oversight for employee relations, HR business partnership, compliance, workplace investigations, ADA accommodation requests, leave of absence processes, performance management, disciplinary action, policy interpretation, manager coaching, onboarding, employee engagement, and HR operational support.HR Business Partnership and Field Support: Serves as a trusted HR business partner to leadership, Program Managers, Deputy Program Managers, and operational stakeholders, providing practical guidance on workforce issues, employee relations trends, compliance risks, policy application, and people strategies that support business objectives.Responsibilities: Including but not limited to:· Lead, coach, and develop a team responsible for employee relations and HR support, ensuring consistent service delivery, sound judgment, accountability, and timely resolution of complex matters.· Partner with senior leadership and business leaders as a strategic HR advisor on employee relations, workforce planning, organizational effectiveness, manager capability, and risk mitigation.· Provide guidance on ADA accommodation requests, leave of absence processes, performance concerns, disciplinary actions, terminations, workplace conduct, and other sensitive employee matters.· Navigate federal, state, and local employment and labor law requirements across a multi-state workforce, identifying trends, compliance risks, and recommended actions.· Develop, implement, and continuously improve HR policies, procedures, standard operating practices, employee handbook content, audit processes, and compliance controls.· Support HR infrastructure needs in a fast-paced, high-growth environment, including building scalable processes, documenting practices, strengthening governance, and driving consistent execution.· Advise and train managers on employment matters, including hiring practices, coaching, counseling, performance management, corrective action, documentation, workers' compensation, and termination processes.· Oversee administration and compliance of assigned HR programs, including employee relations, leave management, ADA, onboarding, exit interviews, unemployment, workers' compensation, occupational health and safety, training, and development.· Lead cross-functional efforts to resolve operational issues, strengthen HR practices, improve employee experience, and support business continuity.· Translate data, trends, and employee relations insights into practical recommendations and actionable strategies for leadership.· Communicate effectively with executives, managers, employees, and key stakeholders, presenting complex HR concepts clearly and professionally across all levels of the organization.· Education and Experience (Required)Bachelor's Degree in an HR or related field; Master's degree preferredPreferred RequirementsMinimum of 7 years of progressive HR experience, including senior-level employee relations leadership and HR business partner experience supporting leadership teamsKnowledge/Skills/Abilities (KSA)Required Knowledge:· HR certification preferred.· Minimum of 7 years of progressive HR experience, including senior-level employee relations leadership and HR business partner experience supporting leadership teams.· Strong knowledge of federal, state, and local employment and labor laws, with demonstrated experience supporting multi-state employee populations.· Experience managing ADA accommodation requests, leave of absence processes, performance concerns, disciplinary actions, and other complex employee relations matters.· Experience supporting startup, rapid-growth, or highly dynamic environments, including creation or improvement of policies, procedures, HR audits, compliance practices, and scalable HR processes.· Ability to influence, lead change, and model behaviors that drive business performance, accountability, and a positive workplace culture.· Proficient in Word, Excel, and PowerPoint.· Strong Human Resources Information System (HRIS) experience; Workday experience preferred.· Excellent verbal and written communication skills, sound judgment, discretion, and a strong customer-service orientation.Skills/Abilities:· Must possess and exercise diplomatic tact and have the capability and capacity to develop and manage complex business relationships within the organization· High degree of work ethic· Communicates and works well with others in a team environment.· Effective time management skills, with strong organization and prioritization abilities.· High tolerance / evolved ability to lead and manage ambiguous situations.· Demonstrated collaboration and team leadership skills· Strong time and project management skills.Supervisory ResponsibilitiesHR/Employee Relations Manager, Employee Relations Specialist, other HR support positions, etc.Physical DemandsProlonged periods sitting at a desk and working on a computer.May be required to travel to worksites few times a year.