Head of Operations **URGENT**

ROLE SUMMARYThe Operations Supervisor completes all duties of Paramedic, in addition to the following expectations daily. Reports directly to VP of Operations and are held accountable for communication between operations supervisors, Leadership staff and multiple shifts.Ensures compliance with all State EMS rules and regulations. Upholds all company policies and procedures including company medical director approved protocols and standing orders. This is an Hourly/Non-Exempt position.Complete Daily Deployment Readiness FormLeadership ReportDiscrepancies completedLoop closure reports and system managementIT Equipment ManagementCheck Crews Queues Daily on Web PCRDaily Activities ReportDaily walk through to address needs of dispatch and maintenanceCheck paperwork for errors at the end of crew shiftsSubmit trouble tickets as neededFilling Schedules/TrucksTruck audits for ALS/BLS and enough trucks availableHandle crisis emails and respond to emailReturned paperwork issuesTimeliness accountabilityCome in-service, dailyRespond to all calls for service dispatched from the EMS communications center as directed.Provide care and treatment to patients according to company policy and the company medical director protocols.Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the VP of Operations.Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.Ensures unit and crew members adhere to our EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to the VP of Operations.Self-motivated and requires little supervision and direction.Staffing open ambulance shifts as needed to assure minimum deployment requirements.Performs other such duties as may be requiredREPORTING RELATIONSHIPReports directly to the Operations Leader or designee.The employee must frequently lift and/or move up to 150 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. CORE COMPETENCIESKnowledge of methods and techniques for providing on-site emergency medical services.Knowledge of company medical director approved protocols and standing orders.Ability to read and interpret local maps.Demonstrated ability to read and understand medical terminology.Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations and other customer service issues.Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications.WORK ENVIRONMENT & TRAVELThe Operations Supervisor functions in a dynamic, high-volume EMS environment that includes field response, station oversight, and administrative responsibilities. Work is performed in a combination of:Ambulances and emergency response vehiclesPatient homes, healthcare facilities, accident scenes, and public settingsOperations offices, dispatch centers, and fleet/maintenance areasThis role routinely encounters high-stress, time-sensitive situations involving critically ill or injured patients. Communicable diseases and biohazard materialsBloodborne pathogens and other potentially infectious materialsVariable weather conditionsLoud noises, traffic hazards, and emergency scene risksThe Operations Supervisor must maintain composure, sound judgment, and professional leadership presence in emergent and non-emergent situations. The position requires flexibility in schedule, including nights, weekends, holidays, and on-call responsibilities as operational needs dictate.Travel RequirementsThis position requires regular local travel within the assigned service area to support multiple shifts, stations, and field operations. Travel expectations include:Response to emergency and non-emergency calls as an active ParamedicTravel between stations, deployment sites, and operational facilitiesAttendance at meetings, trainings, and operational reviewsOccasional regional travel as directed by Operations or Executive LeadershipA valid driver’s license and insurable driving record are required. The employee must be able to safely operate company vehicles, including ambulances, in compliance with all State and company regulations.

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