Flex Ambassador

It starts with hiring people who share our passion for food and hospitality. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Job Summary The Workplace Ambassador’s primary responsibility will be providing support to employees who work in a flexible (shared) desk environment. Ambassadors will be responsible for the daily oversight of the appearance and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.
Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and teammates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner
Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
Support additional functions including fire/life & safety and badge access.
Monitors events and office activities to ensure satisfaction of guests and resolution of problems that arise
Regularly walk the site throughout the day while being available to support employees.
Provides assistance to new hires or relocators to help them navigate and become familiar with their new workspace.
Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
Support all customer inquiries and issues with a tactful and confidential approach.
Assists new hires with campus tours and orientation of building and resources.
Provide information regarding the community including directions, attractions, shopping, dining, and nightlife.
Flexible and positive attitude and enjoys being part of a team.
Ability to establish positive and productive relationships with colleagues, building vendors, and the firms’ employees.
Passionate about great customer service and ensuring employees have a positive experience in the office.
Medical
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.

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