Front Desk Receptionist (Hourly, Full-Time)

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

ABOUT GAMEDAY MEN'S HEALTH — CENTERVILLE

Gameday Men's Health Centerville is a men's hormone health clinic specializing
in testosterone replacement therapy, peptide therapy, medical weight loss, and
ancillary men's health services. We operate in a man-cave environment - leather
club chairs, flat screens, and a team that genuinely cares about helping men
feel their best.

We run a tight, high-performing operation with a recurring membership model that
keeps patients engaged for the long term. We are in an active growth phase, and
we are building the team around people who take ownership, hold standards, and
show up every day with the right attitude.

THE ROLE

We are looking for a Front Desk Rockstar who wants to own the entire non-clinical patient experience - not just answer phones. This role is the first impression every patient gets and the last thing they experience before they leave. You own new patient leads, scheduling, billing, and the day-to-day administrative engine that keeps the clinic running smoothly.

This is not a quiet, sit-and-wait front desk job. You are the hub the entire
clinic runs through - patients, the clinical team, vendors, and the owner all
rely on you to keep things moving. If you like fast pace, own your lane without
being told twice, and want a role with real growth potential as the clinic
scales, this is it.

KEY RESPONSIBILITIES

PATIENT-FACING • Greet patients and manage check-in/check-out • Answer phones
and respond to texts and emails same day • Schedule, confirm, and manage all
appointments • Field new patient inquiries and manage the lead pipeline • Run
patient retention touchpoints per the retention cadence |
ADMINISTRATIVE / BILLING • Own billing including process payments, resolve
declined payments same day • Maintain accurate patient records across our
scheduling and patient management systems • Manage patient intake forms and data
accuracy • Support vendor coordination and day-to-day operational needs

WHAT WE ARE LOOKING FOR

NOT FOR YOU IF • You want a slow, quiet front-desk job • You wait to be told
what to do instead of taking initiative • You struggle with technology or
written communication
THIS IS FOR YOU IF • You are confident, friendly, and professional without being
stiff • You are highly organized and comfortable running multiple systems at
once • You take ownership of problems instead of escalating everything • You
want real growth potential as the clinic continues to grow

REQUIRED SKILLS & QUALIFICATIONS

• Strong computer literacy - comfortable running multiple systems at once, including scheduling, patient records, and billing platforms • Excellent written communication - text-based patient communication is a daily, high-volume part of this role • Strong organizational and multitasking abilities in a fast-paced environment

• Experience with billing or payment processing preferred
• Experience with CRM or patient communication platforms - lead management,

pipeline tracking - a plus

• No medical certification or clinical experience required
• Discreet and professional - this is a medical environment handling

sensitive health information

COMPENSATION & BENEFITS

Hourly Rate | $20.00 - $24.00 based on experience
Job Type | Full-Time
Location | On-Site — Centerville, OH
Training | Paid training provided for all Gameday-specific systems and processes
401(k) | Available with employer match
Discount | Employee discount on all Gameday Men's Health services