Front Desk Agent

Front Desk Agent

The Best Western Plus is looking for Front Desk Agents!

This position can be the gateway to a rewarding career in the hospitality industry. In our industry advancement and promotions happen through hard work, effort and delivering outstanding guest service.

Full time associates are eligible for portable health insurance after 90 days and for vacation after one year.

There are bonuses! Earn up to $250.00 per quarter by referring leads discovered at the front desk to the sales department!

If this sounds like a great opportunity to start a new career or to advance your current hospitality career these are the qualifications needed:

High School Diploma or GED

3 months customer service experience

Fluent Verbal & Written Communication in Proper English

Computer Skills/Keyboard/Typing Skills

Ability to Work Independently

Ability to Complete Multiple Tasks Simultaneously

Night Audit/Basic Accounting Skills/Training

Here is a brief job description:

Guest Check-in & Check-out

PMS Operations

Cash Handling & Credit Card Transactions

Switchboard Operation and Telephone Etiquette

Front Office Emergency/Security Procedures

Reservations-Guest Rooms and Meeting Rooms

Assist with Administrative Duties as assigned by Management

Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily

Take Group Reservations & Set up Group Blocks

Sales of Guest Rooms with New Arrivals and Phone Inquiries

Follow All Policies & Procedures as Outlined in the Employee Handbook

Maintain a Professional Attitude to all Guests, Associates & Vendors

Here are the physical requirements needed:

Neck: Bending & Twisting

Arms: Reaching, Bending, Light Carrying, Pushing, Pulling

Hands: Finger Dexterity, Grasping

Trunk: Bending & Twisting

Legs: Normal Balance, Crouching or Kneeling

Feet: Standing For Long Periods, Walking, Climbing Stairs

Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency

Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation

EOE