Full Time Head of Housekeeping

Director of Housekeeping - New York Tri-State Area

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This role is with a well-regarded hotel in the New York Tri‑State area. While we can’t share the hotel’s name upfront to maintain confidentiality, we are excited to tell you more as we move forward in the process. This position is an on‑site, in‑person role located in the New York Tri‑State area. The primary responsibilities are focused on overseeing and managing Housekeeping operations, including routine operational tasks and directing and supervising Managers and other team members’ assignments. The Director of Housekeeping conducts weekly staff meetings, weekly training sessions presented by Managers, and reviews future sales and operations efforts. The role also ensures Guest Satisfaction and the efficient operation of the Hotel by serving as a direct back‑up to the General Manager in their absence. Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service‑oriented manner.

Maintain high standards of personal appearance and grooming, including compliance with Rebel Hotel Company dress code and wearing a nametag when working.

Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.

Maintain the efficient operation of the hotel in the absence of the General Manager.

Use competencies from Rebel and Brand training materials to develop self.

Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel.

Assist the General Manager with the creation of financial reports as required by the Corporate Office.

Ensure compliance with Union regulations is maintained and keep up to date with all Union changes and agreements.

Ensure that training in service standards is taking place in the Housekeeping department using the steps to effective training.

Assist the General Manager in recruiting, hiring and training for Guest Service, based on occupancy.

Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Property Engineer.

Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates.

Be familiar with SOPs in the Housekeeping department.

Complete required corporate training modules and become certified to train those as required.

Be in the public areas during peak times, greeting Guests and offering assistance as needed.

At least five years of progressive managerial experience in the Rooms Department to encompass Housekeeping operations.

At least two years of experience as an assistant department head of a unionized housekeeping department.

Experience working with Hotel Unions.

Must be proficient in Windows Operating Systems and various property and operations management systems.

Must have the ability to assimilate complex information, data, etc. Must be able to work with and understand financial information and data, and basic arithmetic functions.

Fire Safety Director Certification preferred.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type : Full‑Time

Work Location : On‑Site, In‑Person Position

Health Insurance

Dental Insurance

Life Insurance

This position is currently accepting applications.

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