Housekeeping Supervisor - AC Hotel New York Downtown, NY

Job Description

Job Description

As a Housekeeping Supervisor, you'll play a key role in delivering an exceptional guest experience by leading the daily operations of the housekeeping department. You'll supervise room attendants and housepersons, conduct quality inspections, ensure rooms are guest-ready, manage supplies, and promote a culture of teamwork, accountability, and outstanding service.

Key Responsibilities

Daily Operations & Room Inspections

• Inspect arrivals, departures, stay-overs, and VIP rooms daily to ensure 100% compliance with brand cleanliness, setup, and amenity standards.
• Coordinate directly with the Front Office team via the Property Management System (PMS) to track real-time room statuses, expedite priority arrivals, and handle guest room updates smoothly.
• Inspect public areas, corridors, restrooms, and back-of-house spaces throughout the shift to maintain pristine property-wide presentation.
• Identify, document, and submit maintenance work orders immediately for room damages, mechanical issues, or deep-cleaning needs.

Team Leadership & Performance

• Lead daily morning shift stand-ups to distribute room assignments, review daily occupancy/VIP counts, and reinforce safety and service standards.
• Provide real-time coaching, training, and feedback to room attendants and housepersons on proper cleaning techniques, chemical usage, and time-management strategies.
• Monitor team productivity to ensure rooms are turned efficiently based on daily occupancy and established minutes-per-room metrics.
• Assist in maintaining a positive, accountable workplace culture through clear goal setting and performance tracking.

Inventory & Resource Management

• Monitor linen, terry, guest amenity, and chemical inventory levels; assist in conducting monthly physical counts.
• Organize and secure housekeeping closets and storage areas to ensure supplies are stocked and accessible for the team.
• Ensure all team members follow proper key-control procedures and safely operate laundry and cleaning equipment.
• Report any lost-and-found items promptly, ensuring accurate tagging, logging, and secure storage according to company policy.

Guest Relations & Compliance

• Respond to guest requests, inquiries, and complaints swiftly and professionally, ensuring rapid resolution and high guest satisfaction.
• Enforce compliance with OSHA regulations, Safety Data Sheets (SDS), and workplace safety guidelines regarding chemical handling and bloodborne pathogens.

Qualifications & Requirements

• Local Candidates Only: Applicants must reside within a reasonable commuting distance of the property.
• Brand Experience Required: Previous experience working in a branded hotel is required (e.g., Marriott, Hilton, Hyatt, IHG, Choice Hotels, Wyndham, Best Western, etc.).
• Supervisory Experience: 1–2+ years of supervisory or lead experience in hotel housekeeping or guest services preferred.
• Skills:
• Familiarity with Property Management Systems (PMS) or hotel management software.
• Strong leadership, coaching, and interpersonal communication skills.
• High attention to detail with strong organizational and multitasking abilities.
• Schedule: Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays based on hotel occupancy.
• Physical Demands: Ability to stand, walk, bend, reach, lift up to 30–50 lbs, and navigate all areas of the property (front and back-of-house) for extended periods.

Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.