CNA - Medical Care

Job Summary This job provides individualized, medical care of assigned patients in person, electronically, and via telephone under the supervision of a licensed health‑care provider. The role involves assisting in the delivery of health‑care services, maintaining positive relationships with patients and families, and ensuring the efficient flow of patients throughout their visit.
Job Duties Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered before they leave; prepares the room for the next appointment.
Provides excellent patient service through effective communication both over the phone and in person.
Completes appropriate documentation, including patient registration if necessary.
Maintains required clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapts behavior to the specific patient population, including respecting privacy, tailoring introductions, explaining services and procedures, obtaining permissions, and adjusting communication style.
Performs other related duties as required.
Education Required: High school diploma or equivalent.
Preferred: Completion of a formal medical assistant training program.
Work Experience Required: Experience working with and maintaining confidential information in a fast‑paced environment with minimal supervision.
Certifications Required: Basic Life Support (BLS) from the American Heart Association.
Knowledge, Skills & Abilities (KSAs) Clinical knowledge.
Proficiency in using computers, software, and web‑based applications.
Effective verbal and written communication skills with the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Strong interpersonal and customer service skills.
Physical and Environmental Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work - Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds frequently. Requires walking or standing, pushing or pulling, and maintaining a production pace. Mechanical lifting devices or team lifts should be utilized. Duties performed routinely involve exposure to blood, body fluid, tissue, and potential hazardous medications and waste.
Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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