Senior Automation Engineering

Join Salesforce's AV Engineering team that defines conference room technology standards and drives reliability across more than 2,500 meeting spaces in 100 global locations. This Senior AV Automation Engineer role sits at the intersection of audiovisual systems, automation, and site reliability engineering, giving you access to the latest AI and agentic development tools to make our global meeting room infrastructure more scalable, observable, and self‑healing.

Responsibilities

Design and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations - reducing manual effort at scale.

Develop observability solutions - including monitoring, alerting, dashboards, and health checks - for meeting room devices, AV systems, network dependencies, and vendor platforms using tools such as Splunk, Grafana, Slack workflows, and NetBox.

Create scalable support and self‑healing workflows that help support teams diagnose issues faster, trigger approved remediation steps, and maintain configuration data quality across systems, vendor portals, and inventory platforms.

Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation, reliability improvements, and operational best practices.

Qualifications

5+ years of experience in systems engineering, site reliability engineering, DevOps, AV automation, or a closely related technical field.

Proficiency in Python (or a comparable modern scripting language) and hands‑on experience building REST APIs, handling JSON payloads, and creating event‑driven workflows.

Experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, and ability to apply those skills to connected hardware environments.

Foundational knowledge of networking concepts relevant to connected hardware ‑ including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet ‑ and a demonstrated track record of turning ambiguous operational problems into scalable, reliable solutions.

Related technical degree required.

Nice to Have

Experience with Infrastructure as Code, Git‑based workflows, and continuous integration/continuous deployment pipelines; familiarity with observability platforms such as Splunk, New Relic, Kentik, or Grafana.

Experience with enterprise AV systems or collaboration platforms at scale ‑ including hands‑on experience with Google Meet hardware, Logitech, Neat, Cisco, Q‑SYS, or similar devices.

Experience integrating APIs from SaaS platforms such as Google Workspace, Zoom, WebEx, and Slack, or building ChatOps workflows and agent‑driven remediation tools.

Relevant industry certifications in collaboration platforms, AV hardware, or cloud technologies (e.g., Certified Technology Specialist, AWS, Splunk, or vendor certifications).

Benefits
When you join Salesforce, you’ll have a comprehensive benefits package that includes time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock‑purchasing program, and more. Salesforce values equitable compensation practices; the typical base salary range for this position is $148,500-$223,900 annually, with $178,900-$246,000 in select cities.

EEO Statement
Salesforce is an equal‑opportunity employer. All employment decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classification protected by law. Salesforce complies with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring.

Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Recruitment Process
Salesforce uses AI tools to assist recruiters in assessing and evaluating candidates. Human decisions will be final.

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