Medical Office Front Desk Receptionist (Remote)

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. But we make it happen with the best team in mental healthcare.As the fastest growing mental health practice group in the country, now is the perfect time to join our team!*LifeStance Health Values** Belonging: We cultivate a space where everyone can show up as their authentic self.* Benefits* As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.**Job Summary:**The Rover Practice Coordinator performs all core functions of the Practice Coordinator role while providing support across a defined state/region. This role backfills planned and unplanned staffing gaps and supports practices experiencing increased volume or operational demand. The Rover Practice Coordinator delivers high quality front office operations and exceptional customer service to both in-person and remote patients and clinicians. **Maintains a high level of job performance and meets established attendance guidelines.* Currently not on active Corrective Action or Performance Improvement Plan* Ability to flex schedule based on business need. **serve as a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.* Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness.* Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. **Patient Support:*** Deliver exceptional customer service by responding promptly and appropriately to patient needs.* Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner.* Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. * Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service.* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.* Triage urgent patient needs and escalates to internal partners when necessary.* Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service.* Clinician Support*** Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Proficient in using Computer Software Applications (Microsoft Office & EMRs)* Able to manage sensitive and confidential Information (HIPAA) **Education and Experience:*** High School or equivalent required, associates/bachelor’s degree preferred.* Minimum of 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. **Relationship Building** Establish and maintain positive working relationships with others (internally and externally) Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.* **Growth Mindset**: Identify opportunities for process improvement. Flexibility and Adaptability**: Willing and able to be flexible in responsibilities and easily adapt to organizational needs.* **Maintain accuracy in data entry, documentation and communication.* **Conflict Resolution**: Navigate disagreement constructively by listening actively, communicating respectfully, and collaborating to reach solutions that uphold LifeStance values and support and effective working environment and patient care.**Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* A valid driver’s license and the ability to travel by automobile to multiple locations is required.**Location:*** 200 E Robinson St, Suite 425 Orlando, FL 32801 + In-office, regional travel to nearby clinics is needed. **Compensation:*** **Starting at $21.00/hourly:** based on tenure, experience, & market / geographic analysis* **Incentive Compensation:** This role is eligible for **q**uarterly bonus based on performance in an assigned campaign, initiatives.* **Through regional support, cross-practice collaboration, and increased complexity, this role builds skills aligned with future growth into Lead Practice Coordinator, or other Practice Operations roles, based on performance, business needs, and available opportunities.

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