Field Service Engineering

Field Service EngineerAs a part of the team, you will be contributing to each of our core beliefs: Empowerment, Innovation, Speed & Purpose, Teamwork & Collaboration, Growth, and Fun. You will be empowered to ensure we are producing high quality products that meet the standards of our regulatory bodies and our customers.Quest Medical, Inc. is a US based manufacturer that develops and manufactures sterile medical devices for a variety of medical markets. Summary: Perform customer support activities at the customer site, involving preventive maintenance and repair of the Quest Medical instrumentation.Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order. Ensure all customer and Service instruments are in good working order. Represent Quest Medical in dealings with customers and is responsible for customers' satisfaction with the MPS instrument. Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members. Travel 100% of the time. Provide feedback on improved methodologies for repair and maintenance tasks. Prepare detailed service reports, including work performed, parts used, and solutions implemented. Maintain accurate records of installations, repairs, and maintenance activities. Provide feedback to engineering teams on product performance and potential improvements.Qualifications:One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity. Ability to manage financial responsibilities. Ability to travel for extended periods. Candidates must reside within a reasonable commuting distance to a major airport to facilitate frequent travel. Experience in dealing with internal and external customers. Computer skills using Microsoft Word, Excel, and the ability to work remotely. Ability to use standard field service engineer's tools sets (scope, DMM, DVM). Preferred: Soldering experience. Notables / Benefits:Summer hours availableMid-size company with great company culture that is well diverseHave a voice in the companyAverage tenure for employee population is 7+ years401k with employee matching availablePaid vacation and other excellent benefitsAn Equal Opportunity Employer