Head of Operations Management (m/w/d)

Founded in 1984, Delta Western provides the fuel that keeps Alaska moving - from ships and planes to vehicles serving coastal and inland communities. With terminals across Western and Southeast Alaska, Delta Western is one of the state's leading independent distributors of petroleum products and lubricants, supporting essential industries and the communities that rely on them.
As part of NorthStar Energy and the Saltchuk family of companies, Delta Western combines deep local knowledge with shared expertise in safety, logistics, and operational excellence. The Delta Western team takes pride in being a trusted energy partner for Alaska - delivering fuel safely and efficiently, with a commitment to serving both customers and the community.
The Operations Manager is accountable for overseeing and managing all fuel delivery operations, encompassing linehaul and local home-heating deliveries, through direct employee supervision, safety and regulatory compliance, facility maintenance, and customer relationship cultivation.
Recruit, hire, train, and manage CDL drivers (Class A/B) while promoting the company's core values.
Ensure safe and timely delivery of dispatched loads, address customer concerns, and handle complaints beyond the dispatcher's scope.
Monitor equipment status and perform preventative maintenance to maximize operational uptime and control costs.
Conduct facility maintenance inspections and address minor repairs to maintain smooth fuel/lubes distribution operations.
Monitor customer fuel/lubes requirements and pricing, identifying opportunities to expand the customer base.
Enforce company safety policies and programs, conduct safety inspections, and report concerns to the appropriate channels.
Ensure compliance with DOT regulations, maintain fleet maintenance records, and schedule equipment inspections and testing.
Provide direct supervision to distribution employees, mentoring, motivating, and developing staff.
Recruit, interview, hire, and conduct training for location staff, including disciplinary actions when necessary.
Conduct driver ride-alongs for training and customer interaction.
Perform annual performance reviews and recommend salary adjustments based on accomplishments and goal achievement.
Serve as the facility's first point of contact and provide technical advice, pricing, and product information to customers.
Manage customer accounts, generate sales orders, and handle accounting responsibilities.
Perform general office maintenance, manage inventory, and occasionally make small CDL deliveries.
Participate in sales calls, represent the company at community and work-related functions.
High school diploma or GED. Bachelor's degree preferred.
~Class A CDL preferred.

Forklift Certificate can be acquired after hire.

9 Holidays

• Life Insurance - 2x your annual earnings
• Employee Assistance Program
• Medical, dental, and visions plans
• Employee assistance program
• We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.