Customer Service / Dispatcher - HVAC & Plumbing
TechPro Mechanical, LLC
Service Dispatcher – HVAC & Plumbing
TechPro Mechanical | Westfield, Indiana
Full-Time | Monday–Friday, 8:00 AM–5:00 PM
About TechPro Mechanical
TechPro Mechanical is a growing commercial HVAC, refrigeration, and plumbing service company serving businesses throughout Indiana and surrounding markets.
We pride ourselves on integrity, responsiveness, communication, and delivering exceptional service to our customers.
We're looking for an experienced Service Dispatcher who thrives in a fast-paced environment, communicates effectively, and takes ownership of keeping our service operations organized and running efficiently.
The Service Dispatcher is responsible for coordinating daily service calls, scheduling technicians, communicating with customers, and ensuring work orders move efficiently from initial request through completion.
Schedule and dispatch commercial HVAC, refrigeration, and plumbing service technicians.
Coordinate daily service calls, emergency requests, and technician availability.
Communicate professionally with customers regarding scheduling, arrival times, and service updates.
Create, update, and maintain accurate work orders in our service management software.
Coordinate with Field Service Managers regarding technical issues, scheduling conflicts, and job requirements.
Follow up on outstanding service calls and ensure timely communication.
Help maximize technician productivity by reducing downtime and unnecessary travel.
Work closely with the Office Manager to maintain efficient daily operations.
Support a culture of accountability, teamwork, and excellent customer service.
Previous dispatching or service coordination experience preferred, ideally in HVAC, plumbing, refrigeration, or another field service industry.
Comfortable using dispatch software, Microsoft Office, and other business systems.
Ability to prioritize emergency service calls while managing scheduled work.
Experience with Service Fusion or similar field service management software is a plus.
The right person will be dependable, decisive, customer-focused, and capable of keeping a busy service department moving.
Full-time, stable employment
Monday–Friday | 8:00 AM–5:00 PM
Westfield, Indiana | In-office position
TechPro Mechanical is an equal opportunity employer.
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