2nd Shift Hotel Restaurant Server

We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

MOLLIE ASPEN is a new, 68-room boutique hotel that occupies a prime location on Paepcke Park in the heart of Aspen, Colorado. Drawing inspiration from the inimitable Mollie Gibson, a beloved local figure known for her restless enthusiasm for the outdoors and ability to bring people together, the hotel pays homage to her significant contributions to Aspen's early social, artistic, and adventurous fabric.

Designed by award-winning studio Post Company, MOLLIE's interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad - a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld.

This second, more spacious location is intended to feel like a lavish French Brasserie, including a gorgeous bar, banquet lined dining room, Chef’s counter in front of the open kitchen, and a second dining room which can be reserved for larger parties and private Events.

We are seeking a Server who will provide guests with a great dining experience. They must ensure that orders are placed accurately and on time while providing friendly and attentive service. Servers ensure that orders are correctly taken and delivered to guests quickly and accurately while providing the best dining experience possible. They will assist with all aspects of FOH, such as running food and drinks, clearing tables, greeting guests, etc. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellent service.

Start Date: ASAP

Employment Type: Full Time, Non-Exempt

Category: Food & Beverage

Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.

Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them.

Provide a strong sense of knowledge and Hospitality to our guests and your teammates.

Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.

Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.

Serve alcoholic beverages only to guests over 21 years of age. Maintain a comprehensive knowledge of our POS’ operation.

Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; and maintain good relations with our neighborhood and industry community members.

Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.

Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.

Comply with sanitation standards and procedures according to health and legal regulations.

Maintain a reasonable response time for all communication: a minimum of an answer to any correspondence before your next shift.

Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, and Service.

Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.

Be capable of covering any server or support position when needed.

The employee is responsible for covering shifts if they cannot report to a schedule.

Shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem-solve no less than 8 hours prior to their scheduled time.

Know and execute the service expectations outlined in the service manual.

Act in a professional manner and represent MOLLIE Aspen Hotel graciously whether you are in the house, traveling, or at another local establishment.

Excellent guest service and problem-resolution skills.

Ability to work flexible schedules, including weekends, evenings, and holidays.

Collaborate with other departments, such as front-of-house staff and management, to create a seamless and exceptional dining experience.

Maintain open lines of communication with the culinary team, management, and suppliers to address any operational or ingredient-related issues.

Coordinate with legal, human resources and accounting staff on matters pertaining to those departments.

Execute payroll in accordance with company pay cycles.

Act as manager on duty as needed.

High school diploma or equivalent

1+ years of work experience in hospitality

Assistance will be necessary for objects weighing over 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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