Head of Operations Management (m/w/d)

Operations Manager

Monday-Friday: 8:30 AM - 5:00 PM

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. Our people are at the heart of what we do and how we support our customers. Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

Overall leadership of Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching and development

Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching

Ensure accuracy and ongoing system maintenance of route, client and variable stop data

Perform Logistic Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities

Establish and maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy

Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file

Assist operations team with projects to improve operational efficiency and service quality

Successful experience applying quality management principles

Strong project management skills

Strong customer relation skills, demonstrated ability to interact with key decision makers

Process‑oriented mindset focused on continuous improvement, excellent problem‑solving skills

Rational thinker with the ability to excel in stressful situations

Strong computer skills, Microsoft Office Suite proficiency

Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field

3–5 years logistics or transportation work experience preferred, or 3+ years management experience preferred

This includes medical, dental, and vision coverage; flexible spending accounts; and a 401(k) to help you plan for the future.

A discretionary bonus is also available.

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

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