Senior Operations Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Operations is critical to delivering exceptional services to our clients. We are seeking a highly skilled and experienced Senior Operations Manager. As a Senior Operations Manager, you will play a critical role in managing day-to-day operations, optimizing efficiency, and driving strategic initiatives to meet organizational objectives. Responsibilities Operational Leadership Oversee and optimize operational activities within the market to ensure efficient processes. Implement operational strategies and initiatives to enhance productivity and customer satisfaction. Provide effective leadership and management for the local operations team, ensuring alignment with company goals. Foster a culture of continuous improvement, innovation, and teamwork within the operations department. People Experience Contribute to the development of materials and implement learning and development programs to enhance the skills of operations team members. Identify training needs and facilitate training sessions in conjunction with national teams. Stay updated on industry trends and best practices to ensure the operational team is equipped with the latest knowledge and skills. Drive a culture of continuous learning, performance feedback, and career development within the local teams. Business Intelligence Utilize business intelligence tools and analytics to drive data-informed decision-making within operations. Report and measure key performance metrics, using dashboards and reports to monitor operational performance. Conduct analysis of operational data to identify trends, patterns, and areas for improvement. Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvements. Risk and Safety Ensure compliance with health, safety, and environmental regulations, implementing risk mitigation strategies. Promote good catch and near miss reporting programs and include safety monitoring in reporting. Collaborate with teams to promote awareness of incident reporting policies and investigations. Encourage knowledge of risk management processes and implement controls to minimize their impact. Report status of risk reviews and manage regular updates in partnership with national teams. Process Optimization Identify process inefficiencies and implement measures to optimize operations and reduce costs. Contribute to the implementation and documentation of best practices and standard operating procedures (SOPs). Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness. Technology Integration Identify opportunities to leverage technology for operational efficiency and effectiveness. Collaborate with relevant teams to evaluate, select, and implement technology solutions. Drive the adoption of technology tools and systems, ensuring proper training and support. Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations. Qualifications Bachelor's degree in construction management, architecture, business administration, operations management, or a related field. MBA preferred. Minimum of 8 years of experience in operations management, preferably in the construction management, project management, or architecture field. Strong leadership skills with the ability to manage and motivate a team. Proven track record in driving process improvements, operational efficiency, and performance optimization. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Solid financial acumen, including budgeting, forecasting, and cost control. Experience in learning and development, business intelligence, risk management, process optimization, and technology integration. Strong organizational skills and ability to manage multiple priorities and deadlines. If you are a highly motivated and results-oriented operations professional with experience in learning and development, business intelligence, risk management, process optimization, and technology integration, we encourage you to apply for the Senior Operations Manager position. Join our team and contribute to our organization's success! This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation 94,000.00 - 135,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location On-site - Chicago, IL Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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Equal Employment Opportunity Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. 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