Head of Operations & Business Management

Investing in Communities to Transform Lives.

At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

The Business Operations Manager plays a critical role in supporting business development and client services for the Third-Party Property Management platform. The ideal candidate for this role is detail-oriented, a self-starter, and customer-centric. This position will serve as key support and a strategic partner to the Executive Vice President (EVP) of Operations, Vice Presidents (VP) of Business Development & Client Services and the broader Birge & Held Operations team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence, organizational support, and driving business growth. A successful candidate will play a vital role in ensuring smooth day-to-day operations, supporting key initiatives, and contributing to business development efforts aimed at expanding our multifamily portfolio. The Business Operations Manager reports directly to the Vice President Business Development & Client Services.

Partner with the EVP of Operations and VP of Business Development & Client Services to support high-level initiatives, manage special projects, and maintain visibility into department priorities.

Provide organizational and administrative support to the B&H Operations office suite, including coordination of calendars, meetings, and follow-up action items.

Manage internal communications related to client communication and new business initiatives and maintain documentation in SharePoint or other designated systems.

Portfolio & Document Management

Conduct all business in accordance with company policies, Fair Housing laws, ADA, FCRA, and applicable multifamily housing regulations.

Maintain the Property Management portfolio tracker and document library, ensuring client lists, property details, and contract templates are accurate and up to date.

Manage and update the CRM for new and existing third-party clients to include scheduled follow-ups and communication tracking.

Draft, distribute, and track Property Management Agreements from initiation through execution.

Support onboarding and offboarding of Client Assets properties through document coordination and team communication.

Manage the Asset Transition SmartSheet

Event Planning & Project Coordination

Lead planning and execution of Quarterly Leadership Meetings and other key events, managing timelines, budgets, logistics, and content coordination.

Collaborate across departments to keep =projects on track and ensure alignment with strategic goals.

Business Development Support

Partner with leadership to support business development activities with multifamily property owners and potential clients.

Assist with outreach materials, proposals, presentation decks, and follow-up documentation to help attract and secure new third-party management contracts.

Coordinate internal resources to ensure a smooth handoff from business development to operations when new assets are added to the portfolio.

3+ years of management experience in residential property management or operations support.

Prior experience in an executive assistant, administrative, or operations management role preferred.

Exposure to business development or client relationship management is a plus.

Highly organized, structured, and capable of juggling multiple priorities with minimal oversight.

Technically proficient with Microsoft Office Suite, including strong Excel skills; A High school diploma or equivalent (e.g., Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.

Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.

Boost your earnings with a performance-based bonus, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).

Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.

Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.

Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.

Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.

Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.