Customer Service / Cashier Lead - Full Time

Location 13279 126th Street,Fishers, IN, 46037,United States
Base Pay $16.00 - $18.00 / Hour
Employee Type Full Time Non-Exempt
Contact information Name Jacob
Email View email address on click.appcast.io
Description ***This role is a seasonal full-time position. Hours may vary during off-season customer traffic.***
The Lead Cashier serves as the front-line leader of the checkout experience, ensuring exceptional customer service, accurate transaction processing, and efficient front-end operations.This role supports the Customer Experience Manager by providing daily direction to cashiers, assisting with training, resolving customer concerns, maintaining register accountability, and helping create a welcoming shopping experience.The Lead Cashier leads by example while supporting overall store sales, operational excellence, and team performance.
Key Responsibilities Front-End Leadership and Customer Experience: Lead the daily front-end operation and serve as the primary support resource for cashiers
Deliver exceptional customer service and assist with resolving customer concerns
Train, coach, and support cashiers on company procedures and service standards
Reinforce performance expectations and promote a positive team environment
Support scheduling needs and communicate operational concerns to the Customer Experience Manager
Develop working knowledge of plant material, including house plants, to assist customers and support the retail team
Serve as a front-line resource for customer inquiries, directing calls and requests to the appropriate department
Retail Operations and Cash Management: Ensure accurate and efficient processing of customer transactions
Support opening and closing procedures, register accountability, and cash handling standards
Monitor front-end efficiency and maintain clean, organized checkout areas
Assist with returns, exchanges, promotions, merchandising, and inventory support
Support administrative functions including scheduling, communication, and operational documentation
Collaborate with store leadership to ensure smooth daily operations and achieve retail performance
Perform additional duties as assigned
Requirements High school diploma or equivalent required
1-3 years of retail, customer service, or cashier experience preferred
Strong communication and interpersonal skills with the ability to build positive relationships with customers and team members
Demonstrated ability to handle cash accurately and maintain attention to detail
Ability to effectively resolve customer concerns while maintaining a professional and positive demeanor
Strong organizational skills with the ability to prioritize tasks and work in a fast-paced environment
Basic computer and point-of-sale (POS) system proficiency
Ability to work a flexible schedule, including weekends, holidays, and seasonal peak periods
Ability to stand, walk, lift, and perform physical retail duties throughout the day

#J-18808-Ljbffr Gabriel Group