Head of HR Services (m/w/d)

The HR Manager II is a member of the Allegis Group HR Shared Services department responsible for the overall management and oversight of one or more HR operational teams, which may include HR Records, I-9 Compliance, Employment Screening, and Unemployment. This role ensures operational excellence, regulatory compliance, and strategic alignment of HR services with the needs of Allegis Group Operating Companies. The HR Manager II brings a comprehensive understanding of the concepts and principles of various HR operational functions and applies that knowledge to drive process improvement, vendor management, and cross-functional collaboration. This position involves direct supervision of Team Lead(s) and/or senior individual contributors and indirect oversight of a team of individual contributors.

In-Office Requirement:

Required in-office presence at least 4 days per week

Manage the day-to-day operations of one or more HR functional teams, monitoring volume, workflow, data accuracy, and overall quality of work

Provide direct supervision of HR Team Lead(s) and/or senior individual contributors; provide indirect supervision of a team of individual contributors, including performance management, development, and coaching

Monitor HR operational policies and procedures to ensure compliance with applicable laws, regulations, and standards; stay current on legislative and regulatory changes and their impact on organizational practices

Conduct regular reviews and audits of operational processes to identify and mitigate compliance risks

Maintain accurate reporting and tracking of data relevant to functional areas for inquiries or audits from regulatory agencies

Identify and drive best practices, standardization, reporting, and process improvements to deliver operational excellence to Operating Company customers and partners

Promote awareness of compliance and/or process or policy updates impacting functional areas; offer and conduct training to field partners as needed

Serve as primary point of contact for internal and external audits related to regulatory requirements or investigations within the functional area

Serve as escalation point of contact for the team and customers for any issues the Team Lead is unable to resolve

Manage third-party vendor relationships, including monitoring billing and performance, maintaining partnerships, and holding vendors accountable to pre-determined service level agreements and key performance indicators

Build and maintain strong working relationships with Operating Company customers and partners; align HR processes and services to the strategic needs of the Operating Companies

Consult with Operating Companies to provide solutions and improved processes as needed

Assign priority work projects, review work in progress, and align resources to ensure adequate staffing levels

HR Manager and Director to ensure any costs are in line with budget allocations

Monitors vendor billing and performance to maintain cost efficiency within established budgets

Supervisory and/or Management Experience:

indirect supervision of a team of individual contributors

Provide performance management and development of Team Leads and individual contributors, including conducting performance reviews and personal development plan coaching

Conduct interviews and make hiring decisions for team positions

Assess team and resource needs through monitoring workload, volume, data analysis, and overall quality

Make decisions related to the operations of the team(s) and resource allocations

Bachelor's degree in Business Administration, Human Resources, or a related field preferred

5+ years of business/operations and/or HR operations or generalist experience

Prior management experience required

Experience in building and providing consistent and compliant HR-related programs

Knowledge of HR Records, I-9 compliance, employment screening, and/or other HR compliance or operational functions preferred

Demonstrated team and employee management skills

Demonstrated time management and project organization skills

Ability to protect and maintain confidentiality of Human Resource and Company data

Proficient in all Microsoft Office applications

Superior at building relationships and teamwork across teams, departments, and Operating Companies

Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence

Well organized, detail-oriented, and able to manage competing priorities

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

Company paid Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Employee Assistance Program

The position is bonus eligible

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at View email address on click.appcast.io.