Head of Sales (Remote)

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. We use Artificial Intelligence (AI) to help make our hiring process efficient. We are looking for a Senior Partner Enablement Manager who will excel within a specialized Dual-Function Model, operating seamlessly as a strategic consultant, master facilitator and hands-on designer. you are designing comprehensive learning journeys, building strong relationships with internal and external stakeholders, and commanding the room (or the Zoom) during high-impact training sessions. You will hit the ground running to ensure you are fully ramped to own and lead the partner-specific content track for our 2027 Sales Kickoff (SKO).

Be the Enablement Business Partner: Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs.

Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits.

Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs.

Partnership & Peer Collaboration: Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets.

Impact Measurement: Don't just deliver training—prove it works. Define learning objectives and tie enablement metrics directly to partner performance and deal velocity.

Partner with executive stakeholders to plan, prioritize and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals.

Partnership & Peer Collaboration: Collaborate with the Partnerships organization and peer enablement members to align field assets, co-author the broader GTM narrative, and identify internal content to translate into partner-facing assets.

Experience: 5+ years of experience in Sales Enablement, Partner/Channel Enablement, or Instructional Design within the SaaS, Cloud, or CPaaS industries.

A deep understanding of channel ecosystems, partner personas (SI, ISV, Reseller), and how to motivate a non-employee sales force.

Proven experience building modern learning curricula using tools like Articulate Storyline/Rise, Camtasia, and modern Learning Management Systems (LMS).

Facilitation Flair: Exceptional presentation and storytelling skills, with the ability to engage a diverse global audience and break down complex technical concepts into digestible sales value propositions.

Influence & Stakeholder Management: Ability to build trust rapidly with VP-level executives and cross-functional teams, managing competing priorities without losing your cool.

ATD) or sales methodologies (e.g., Challenger Sales, Force Management, Command of the Message).

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Application deadline information

Applications for this role are intended to be accepted until July 25th but may change based on business needs.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.