Evening Restaurant Server

Description:

Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest

Ability to explain to guests what sets us apart from other restaurants

Asks the required wing questions

Responsible beverage service

Suggests an appetizer and delivers it promptly (if ordered)

Takes each guest's order

Suggests add-on sides, soups, and salads

Knows menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options

When delivering entrées to the table, giving each guest their specific order without "auctioning" the food at the table.

Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch - check back, check down

Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared

Enters all food and drink items at the POS station, ensuring all items are entered accurately

Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure

Pre-bus table by clearing all food items

Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly

Advises the Manager immediately of any guest complaints and how the issue was resolved.

Observes other stations and pitches in when needed

Completes any other duties assigned by a Manager

Weekend, evening and holiday work is required

Requirements:

Excellent interpersonal skills

Good reading, writing, and verbal communication skills required

Ability to exercise good judgment when dealing with problem resolution

Ability to anticipate guests' needs

Attention to detail

Knowledge of and ability to use the POS station quickly and accurately

Ablity to respond in emergency situations to avoid imminent dangers to self and others

Be able to find or have a reliable source of transportation