Evening Restaurant Host/Hostess

As a Zuma Host/Receptionist, you provide a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant - we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D' or Reception Manager

Provide accurate wait time estimates and manage guest expectations during peak dining hours

Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant

Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities

Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms

A genuine love for culinary experiences & a passion for Japanese cuisine

Proven experience as Host or a similar role in a luxury high-volume restaurant

A natural team player who is at home working in sync with a large team

Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences

Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. World-Class training, designed to inspire and educate

Global opportunities, experience hospitality around the globe with our five incredible brands

Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.

Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.