Receptionists (Full and Part-Time), Customer Service Experience Required

Service Appointment Receptionist
Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up? Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.
Essential Duties:

Be the primary contact for our inbound phone calls
Act as a liaison to Service Advisor by obtaining client information and primary concerns
Assist in scheduling Service appointments
Communicate with clients on behalf of the Advisor during the service experience
Follow-up with clients after Service is complete to ensure exceptional experience
Show capacity and interest in learning the following:

Consult with customers to understand their needs and provide recommended course of action
Arrange appropriate alternate transportation for clients
Generate repair orders and estimates
Thoroughly explain completed work and charges
Qualifications, Experience, Education, Certificates, Licenses, Etc.

High School graduate or GED
Exceptional Customer Service abilities
Must possess a valid driver’s license with a clean driving record and clean criminal history.
Detail oriented and excels in a fast-paced, results driven environment
Compensation:

~ Starting at $18/hour

Work Schedule: 24-30 hours per week

Monday - Friday:
Monday 9am - 6pm
Tuesday - Friday 2pm - 6pm
Saturdays as needed
Fill in for vacation
Company Benefits:

• Paid holidays (Full Time)
• Paid time off (Full Time)
• 401(k) with 50% company match of first 4% of contribution
• Insurance – Medical, Dental, Vision (Full Time)
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including five Team Members employed since day one – 18 years
• Monthly Team Appreciation Day including Catered Lunch and Team Recognition