Head of Client Support Services

Service Supervisor
The Service Supervisor is responsible for leading and supporting a team of service technicians to ensure safe, efficient, and high-quality service delivery. This position oversees daily service operations, provides technical support, supports customer relationships, manages workforce performance, and ensures compliance with company policies and safety standards.
Provide technical support and troubleshooting assistance to field personnel
Monitor and support preventive maintenance and service programs
Conduct site visits, quality inspections, and technician ride-alongs to ensure workmanship, safety, and customer satisfaction
Prepare estimates and repair proposals for existing customers
Perform site surveys to identify service and repair opportunities
Maintain positive customer and vendor relationships
Assist with procurement of approved materials, parts, and inventory management
Monitor company vehicles, tools, and equipment to ensure proper maintenance and appearance
Promote and enforce company safety policies and regulatory compliance requirements
Support departmental operational and financial goals through effective planning and resource management
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Must have High School diploma or equivalent and be at least 18 years of age
Minimum 3+ years of mechanical, HVAC, electrical, plumbing, building services, or related construction/service industry experience
Experience coordinating multiple personnel and projects simultaneously
Must be self-driven and able to manage responsibilities independently in a dynamic, fast-paced environment
Must possess strong organizational and time management skills to handle multiple priorities effectively
Must communicate clearly and professionally, both verbally and in writing
Must show attention to detail and a commitment to producing high quality, accurate work
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position combines office and field responsibilities. The employee may remain seated for extended periods while operating a computer and standard office equipment and must regularly move between offices, active jobsites, mechanical rooms, rooftops, and customer facilities. Duties may occasionally require climbing ladders, reaching, stooping, kneeling, crouching, and lifting or carrying materials weighing up to fifty (50) pounds. The employee must be able to read and interpret technical documents, equipment information, service reports, and safety signage, with or without corrective devices, and effectively communicate with customers, vendors, technicians, and management.
This role combines office-based administrative duties with regular field visits to customer facilities, construction sites, and other commercial or industrial environments. Work conditions may vary based on project requirements, weather conditions, and equipment operation and may include exposure to moderate to loud noise levels. Success in this role requires the ability to adapt to changing priorities and work effectively in both office and field settings.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.