Head of Operations Management (m/w/d)

About Carvana At Carvana, we sell cars but we aren’t car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. To make sure our car’s are in first‑rate condition, we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150‑point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no‑hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center. This role will be responsible for maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives. Oversee day-to-day operations within the Inspection Center.

Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.

Ensure adherence to operating standards, systems, policies, procedures, and performance standards.

Maintain supervisory staff by recruiting, selecting, orienting, and training employees.

Ensure progression path training and certification processes are consistently executed.

Ensure adequate production capacity levels for each line and assist with production planning.

Ensure compliance with all health and safety and loss prevention guidelines.

Provide vision and guidance to the reconditioning team in meeting performance metrics.

Positively reinforce and engage the team regarding quality, production and cost objectives.

Participate in and lead problem solving and continuous improvement efforts.

5 years of management experience either in automotive or a lean manufacturing environment.

Proven ability to obtain project deliverables and company metrics.

Ability to read, write, speak and understand English.

Ability to maintain high volume and high-quality content in a fast‑paced environment.

Strong analysis and decision making ability.

Proficient computer skills.

Ability to work overtime and on weekends.

Requires use of safety equipment and PPE that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.