Help Desk Support/Technical Support - Remote

Remote / Greenport, NY
Salary: $47,000+ - $58,000 annually, based on experience

The Opportunity
We’re looking for a motivated, customer-focused Help Desk Technician to support an exciting new client partnership in the Greenport, NY area.

This is a primarily work-from-home position with onsite support required as needed . Because the amount of onsite support is still being determined as we launch this new partnership, candidates must live within approximately one hour of Greenport, NY and be comfortable traveling to the client location when requested.

This is more than a traditional help desk role. You’ll have an opportunity to take ownership of a new client relationship, build trust with end users, solve problems, and help establish what great IT support looks like from day one.

For someone who wants to come in, make an impact, and grow their IT career, this is a great opportunity. Strong performance will be noticed, and there is real potential to take on additional responsibility and advance within the organization.

Our corporate headquarters are located in Albany, NY , this position will primarily work remotely while supporting the Greenport-area client.

What You'll Do

Serve as a trusted IT resource for the client, providing responsive and professional technical support

Work closely with the onsite client contact to prioritize issues and keep technology running smoothly

Troubleshoot and resolve hardware, software, connectivity, and user-access issues

Support laptops, desktops, printers, mobile devices, peripherals, and related equipment

Manage incoming help desk calls and support tickets from initial request through resolution

Perform routine and proactive maintenance, software updates, and minor system upgrades

Support Microsoft 365 applications and other business software

Assist with basic networking equipment, connectivity, and troubleshooting

Provide clear, patient guidance and basic technology training to end users

Accurately document issues, troubleshooting steps, and resolutions within the service management system

Identify recurring issues and proactively recommend improvements

Collaborate with other technical team members and escape more complex issues when appropriate

Learn new technologies, tools, and environments as client needs evolve

What We're Looking For
You don’t need to know everything on day one. We’re looking for someone who has a solid technical foundation, enjoys solving problems, and genuinely likes helping people.

Required:

At least 1 year of professional desktop support, help desk, or related IT support experience

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to work independently and manage priorities in a remote environment

Professional, dependable, and comfortable interacting directly with clients

Ability to travel to Greenport, NY within approximately one hour when onsite support is required

Valid New York State driver’s license and reliable transportation

Experience with the following is a plus:

Microsoft 365 administration and troubleshooting

Hardware and software troubleshooting

Basic networking concepts, equipment, and protocols

Technical documentation

IT certifications, technical degree, or related education

Why Join Us?
You’ll join a team that values people, relationships, learning, and doing great work for customers . We believe good IT support is about more than fixing technology—it’s about being someone clients can rely on.

You can expect:

A primarily remote work environment

Competitive compensation, starting at $47,000, depending on experience

Exposure to a variety of technologies and real-world IT environments

Support from an experienced technical team

Opportunities to expand your skills through new projects and technologies

Visibility and ownership within an important new client partnership

Real opportunity for career advancement as you demonstrate your capabilities

A workplace where initiative, curiosity, strong relationships, and excellent customer service are valued

Because this is a new client partnership, the exact frequency of onsite support is still being established. Candidates should be comfortable with that flexibility and excited by the opportunity to help shape the relationship from the beginning.

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