Customer Service Representative / Teller (Full Time)

We are committed to ensuring that each member receives a positive service experience and trusted financial advice. Sign-on bonus available for eligible external applicants! The primary role of the LTC (Live Teller Connect) Representative is to provide engaging member centric service to our members virtually through the Interactive Teller Machine. This includes, but is not limited to: handling requests for balance information, transfers, deposits, loan payments, account research, product information, and member service on deposit and loan accounts. The LTC Representative is constantly seeking out opportunities to expand our member's relationship with the Credit Union through member education as well as product and service solutions tailored to each member's needs. This role provides member service and support handling requests of varying degrees of complexity; This position takes complete ownership of the members needs while meeting Credit Union standards.

Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the LTC.

Receives member deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly. Balances daily transactions and verifies cash totals.

Member Service Functions: Assumes responsibility for the effective and professional performance of member service functions.

Presents and explains Credit Union services and products to members, assists in meeting their financial needs, and order checks.

Answer questions and solve problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party.

Performs file maintenance and account changes, and resets access for Homebanking and ABIL.

Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member

Resolves member issues or complaints through demonstrated knowledge of credit union products, processes and procedures and/or conducting the necessary research to address member needs.

Empowered to make decisions exercising good judgment and balances the best interest of the member and the organizational objectives of the credit union.

Required to complete compliance, training, and all other training offered to LTC Representative.

Seeks ways to streamline work processes and continuously improve the Credit Union

Represents the Credit Union in a positive and professional manner

1 year of banking experience either as a teller or a call center service representative

• Comprehensive knowledge of all deposit account products and all services
• Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Demonstrated ability to respond to member prompts and offer financial products and services tailored to meet member needs. Ability to remain calm when helping difficult and/or irate members.
• Comfortable being evaluated against performance standards.
• Proficiency in standard business computer software. Ability to acquire working knowledge of the Credit Union's operating system.
• Proficient data entry, ten-key calculator, cash counting and math skills. Ability to acquire working knowledge of Credit Union products and services.
• Ability to become a subject matter expert in remote delivery channels and to discuss these channels with members.
• Demonstrated ability in using good judgment and discretion when handling confidential member account information.
• The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Medical

• Dental
• Life Insurance
• Flexible Spending Account
• Training Provided
• Tuition Reimbursement

Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at View email address on click.appcast.io Federal Credit Union