Overnight Parking Concierge

Overnight Radiology Concierge

The Overnight Guest Services Attendant serves as a front-line ambassador within the hospital, delivering exceptional customer service while supporting patient safety, communication, and operational flow. This role ensures a welcoming and secure environment for patients, visitors, and staff, while also supporting administrative and communication functions including inbound call handling, coordination with radiology teams, and monitoring operational workflows.

Guest Services & Patient Support

Provide wayfinding assistance and answer general inquiries

Assist with hospital registration processes as needed

Support patient needs including wheelchair assistance and coordination with nursing staff

Safety, Compliance & Access Control

Ensure compliance with hospital health protocols, including face coverings when required

Screen individuals for COVID-19, flu symptoms, or other health concerns as applicable

Enforce visitor policies and location-specific access restrictions

Communication & Coordination

Handle all communications with patient confidentiality

Facilitate communication between radiologists, medical staff, and technologists

Operate paging systems and support internal communication workflows

Monitor radiology or departmental worklists and escalate issues as needed

Report IT or system-related issues impacting radiology or operational flow

Operations & Environment Maintenance

Maintain a clean, safe, and sanitized workspace, including front desk areas and equipment (e.g., Support administrative tasks and assist hospital leadership as needed

Ensure a professional and organized front desk environment at all times

Ability to work overnight shifts as required.

Maintain consistent attendance, comply with company policies, and uphold PMC standards to ensure safe and efficient operations.

Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Strong customer service and interpersonal skills with a hospitality-focused mindset

Ability to multitask and manage both in-person and phone-based interactions

High School Diploma or GED required

Previous customer service, healthcare, or administrative experience preferred

Experience handling phone systems or call coordination is a plus

Ability to work in a fast-paced hospital environment

The work environment for this role includes both indoor and outdoor, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Specific vision abilitiesclose, distance, peripheral, depth perception, and focus adjustmentsmay be required to ensure on-site awareness and safety.

Cell Phone Use

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Health Benefits Medical, vision and dental insurance

Supplemental Insurance Life insurance and critical illness

Bonus opportunities

Paid training

Overtime

All non-exempt positions will receive overtime pay (when applicable).

This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.