Part-Time Front Desk/Client Service Rep

MEMBER SERVICES REPRESENTATIVE • Front Desk Associate • Part Time or Full Time, Hourly

Job Family: Club Staff

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe. Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery. From our clubs to headquarters, Undefeated Tribe is a collaborative, fast‑paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness and excited about serving others, and helps to deliver our purpose “to enrich the lives of others through the power of well‑being.” You communicate in a demonstrative instructional way, enjoy chit‑chat when meeting others, and prefer being the facilitator of information rather than the resident technical resource. You prefer things to be tidy, done correctly, and put away in their proper place, and require direction, rules, and structure in your format. Promotes membership privileges including tanning, group fitness, small group training, and childcare

Answers phones in a courteous, helpful, professional manner

Is an expert in all club facility services, programs, schedules, and hours of operation

Can navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales

Might be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility

Minimum 1 year of experience in a service‑oriented position preferred

Ability to communicate effectively and demonstrate proficiency in reading and writing skills required

Strong customer service orientation

High school diploma or GED required

Compensation (Hourly)
$Subsidized health insurance coverage (health, dental, vision) for full‑time positions

Short‑term disability

Travel
No travel required

UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.