Head of Care Management Operations

Position Summary The Operations Manager oversees the day-to-day administrative and operational functions of the Arizona and New Mexico Chapters, ensuring efficient and effective support across multiple locations. As a member of the Chapter management team, this role partners with department leaders to drive operational excellence and support goals. Key responsibilities include facilities management, budgeting/financial administration, vendor and contract management, information technology coordination, board and committee support, and operational logistics. The Operations Manager also provides executive-level support to the Executive Director and serves as a key liaison with national office partners, vendors, and external stakeholders.

Responsibilities Lead operations for Chapter offices in New Mexico and Arizona.

Serve on the Chapter management team, contributing to planning, efficiencies, and cross-functional collaboration.

Support the Executive Director with budgeting, reporting, analysis, special projects, and administrative priorities; develop and manage operating budgets for supplies, equipment, furniture, and technology.

Coordinate meetings, travel, events, and logistics for staff and volunteers.

Manage office space planning, reconfigurations, facilities, budgeting, procurement, and maintenance across all locations; Oversee certificates of insurance, vendor documentation, and event-related compliance requirements.

Manage Chapter mail, donation processing, sponsorships, invoices, payments, and check handling activities.

Serve as the primary liaison between the Chapter, home office, and IT vendors; coordinate training and implementations; manage technology inventory, lifecycle planning, procurement, and new hire equipment provisioning.

Manage Chapter records, contracts, vendor relationships, bid processes, and purchasing agreements.

Support the Executive Director and department leaders in administering Board and committee activities, including logistics, materials, and meeting minutes.

Qualifications Bachelor’s degree or equivalent combination of education and experience.

Three or more years of operations, office management, or administrative support experience.

Bilingual Spanish-English preferred.

Knowledge, Skills and Abilities Experience managing budgets and financial processes.

Proficiency in Microsoft Office (Word, Excel, PowerPoint), databases, Google Workspace, and standard office technology.

Strong written communication skills, including business correspondence, meeting documentation, and minute-taking.

Ability to travel up to 15%, including occasional overnight and air travel; Ability to work occasional evenings and weekends as needed.

Ability to lift and transport materials weighing up to 25 pounds.

Title: Operations Manager

Full time

Who We Are The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow.

Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity — meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

The Alzheimer’s Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

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