Head of Sales & Operations Planning, Business Operations

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. Equinix is seeking an AMER Sales Strategy & Operations Manager to own the forecasting infrastructure, data analytics, and operational reporting that power the region's revenue decisions. In this high-visibility role, you will sit at the intersection of data, process, and strategy — translating complex pipeline and performance signals into clear, executive-ready narratives that help AMER Sales Leaders act faster and more confidently. You will be responsible for driving Clari and Salesforce excellence, enforcing the E.E. methodology, and partnering directly with Business Partners and regional Sales Leaders to build a more predictable, insight-driven revenue engine.

Support the AMER regional forecast end-to-end: consolidate territory inputs into a single regional view, ensuring accuracy, consistency, and clear commentary on key drivers, risks, and opportunities by product and Data Center
Develop and maintain executive-ready materials for leadership reviews, forecast discussions, planning cycles, and strategic updates
Set and enforce forecasting governance across the AMER SalesOps team: methodologies, assumptions, data standards, and review cadence
Drive continuous improvement in forecast accuracy, comparability, and predictability through better process, analytics, and operating discipline
Support pipeline hygiene initiatives, ensuring SFDC data quality underpins reliable forecast outputs

Data Analytics
Design, build, and maintain Salesforce reports and dashboards that give AMER Sales Leaders and Business Partners self-serve visibility into pipeline, performance, and forecast trends
Enable Sales on available dashboard functionality — ensuring leaders and reps know how to use the tools built for them, reducing dependency on the SalesOps team for routine lookups
Monitor AMER performance metrics continuously; identify trends, risks, and opportunities across the revenue base and translate them into clear, actionable insights with direct revenue implications
Present revenue performance and outlook to senior leadership with clarity, confidence, and a consistent point of view

Business Partner & Stakeholder Management
Act as a trusted advisor to AMER Business Partners and Sales Leaders on all elements of forecasting, reporting, and pipeline management — bringing proactive insight, not just reactive support
Collaborate cross-functionally to ensure all CRO teams are aligned — including Marketing, Customer Success, Channel, Revenue Operations, Compensation, and Enablement
Methodology and help operationalize at the territory level, working directly with Business Partners to embed the framework into daily operating rhythms

Represent the AMER region in cross-functional programs and initiatives related to pipeline generation, funnel hygiene, and revenue operations effectiveness
Lead regional cross-functional projects targeted at improving forecast accuracy, pipeline management, and sales productivity — from problem definition through implementation and measurement
Identify and implement process improvements that enhance reporting efficiency and operational clarity; build interim reporting solutions where permanent infrastructure is not yet in place
Evaluate program effectiveness through data analysis; 5+ years of experience in sales operations, revenue operations, or a high-performance sales environment — with demonstrated ownership of forecasting and reporting at scale

• Advanced Salesforce.com proficiency: ability to independently build reports and dashboards, manage report types, and troubleshoot data quality issues without admin support
• Advanced Clari proficiency: hands-on experience with dashboard configuration, forecast logic, and driving adoption of forecasting methodology across a sales organization
• Deep expertise in revenue forecasting, pipeline management, scenario planning, and executive reporting — including experience governing a forecast process end-to-end
• Strong analytical skills with hands-on experience in data analysis and sales performance metrics; proficiency in Excel/Google Sheets modeling; SQL or BI tools (e.g. Tableau, Looker) a plus
• Excellent communication and storytelling skills: ability to turn complex pipeline and performance data into concise, executive-ready narratives with a clear recommendation
• Strong stakeholder management and influencing skills — comfortable constructively challenging assumptions and driving accountability with Sales Leaders and senior management

United States - Tampa Office TAO : 103,000 - 155,000 USD / Annual

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Employee Assistance Program : An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process.