Service Engineering M

Service Engineer Liquid Cooling Systems - InRow LiquidtoLiquid CDUs

The Service Engineer is the highest field escalation level technical resource supporting OEM inrow, liquidto-liquid Coolant Distribution Units (CDUs). This role provides deep technical expertise across mechanical systems, electrical power distribution, and control platforms (PLC/HMI/BMS integration).

In addition to advanced troubleshooting and commissioning support, the Service Engineer serves as a technical authority, mentor, and trainer, enabling internal service teams and delivering customer‑facing training during deployments, handoffs, and lifecycle engagements. This role is critical to ensuring system uptime, customer confidence, and scalable service excellence.

The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

Paid training held in the field and at Nalco Water Headquarters in Naperville, IL

Enjoy a flexible, independent work environment

Receive a non‑declared company vehicle for business and personal use

Comprehensive benefits package starting day 1 of employment — medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

Technical Support & Escalation

Act as final technical escalation point for inrow liquidto-liquid CDU issues not resolved by other field technician resources

Pumps, valves, heat exchangers, sensors, and piping

PLC logic, HMI behavior, alarm handling, and controls interlocks

Perform root cause analysis (RCA) for repeat or high‑impact failures and define corrective/preventive actions

Support 24x7 escalation coverage as part of the senior on‑call rotation

Commissioning & Field Execution

Lead or support service engineer commissioning activities, including:

Prefunctional inspections and I/O checkout

Flow balancing, pressure validation, and heat load simulations

Support field modifications, retrofits, and design clarifications in coordination with Engineering

Serve as technical authority during critical customer events (first power, load ramp, incident response)

Support and troubleshoot:

PLC platforms (e.g., HMIs, firmware updates, and configuration management

Assist in defining alarm philosophy, setpoints, and service‑safe control behaviors

Training & Technical Enablement

Develop and deliver internal training for L1/L2 service engineers, including:

Safety, lockout/tagout (LOTO), and service best practices

Deliver customer‑facing training, including:

Operations & maintenance (O&M) training

Commissioning handoff and system familiarization

Advanced troubleshooting workshops (where applicable)

Contribute to training materials such as:

Service manuals, troubleshooting matrices, and quick‑reference guides

Slide decks, hands‑on lab content, and field playbooks

Provide field feedback to Engineering, Product Management, and Quality teams

Service procedures and preventative maintenance standards

Commissioning checklists and acceptance criteria

Mentor junior engineers and help shape technical service standards

Location / Travel Required

Travel up to 75%

or seven to ten years related experience and/or training; 3 years of mechanical and electrical field service equipment experience

Data center commissioning experience

OEM mission‑critical service background

Bachelor's degree in Mechanical, Electrical, or Controls Engineering (or equivalent experience)

7+ years field service, commissioning, or systems engineering experience

3+ years supporting liquid cooling systems in mission‑critical environments

Annual or Hourly Compensation Range

The total Compensation range for this position is $93,800‑$140,600 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short‑term and long‑term disability, 401k, pension plans, retirement health care benefits, short‑term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full‑Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program and education assistance program, on‑Site childcare and fitness facilities may be available at select Ecolab locations.

Potential Customer Requirements Notice

Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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