HR Client Services Rep

Want to help pets live their best lives?
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you .
About Petco: We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
The HR Services Representative III role is to provide timely and accurate HR support to employees, field leadership and HR partners with escalated inquiries and requests related to HR systems, compliance, policies, procedures. This role is crucial in driving the continual adoption of employee and manager self-service by providing knowledge and technical support with navigating Petco's Human Capital Management (HCM) system, time and attendance system and self-service processes.
Provide technical support and guidance with HR systems including, but not limited to HCM (Workday) and time and attendance system (Dayforce)
Provide guidance and support to HR partners regarding compliance matters
Demonstrate outstanding problem-solving skills to resolve escalated HR inquiries and requests related to Workday and Dayforce in a timely, accurate and professional manner
Drive continuous adoption of employee and manager self-service within the organization by helping with navigating internal resources on Human Resources technology tools, policies, and procedures
Complete transactional work as needed to support according to internal job movement in alignment with Petco policies and procedures
Maintain SOPs and other documentation for Workday and Dayforce transactional-related procedures
Support training initiatives for and provide mentorship and guidance to HR Services Representatives as necessary
Provide back-up support to HR Services Representatives with management of HRSC phone line
Stay informed on changes to policies and practices to contribute to the timeliness of resolution
Meet or exceed service level agreement metrics regarding commitments to case resolution timeframes
3+ years of experience working in Human Resources, Payroll or Benefits

• Associate or bachelor's degree in a related field or applicable experience
• Previous HR Service Center case handling experience
• Previous Workday (HCM) experience
• Strong computer skills with Microsoft Office and HR systems
• Excellent English verbal and written communication skills
• Excellent customer service skills
• For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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